ITIL 4 Foundation Training

The ITIL 4 course includes overview of the foundations upon which technical services management is based, and the main concepts related to ITIL processes such as change management, request management, design, strategy, and others.

By studying ITIL 4 Foundation Training, participants can learn how to apply ITIL concepts to improve the efficiency of technical operations and increase customer satisfaction, ultimately improving enterprise performance and enhancing the achievement of the company’s strategic goals.

The training methodology for ITIL 4 Foundation typically involves a combination of interactive lectures, practical exercises, case studies, and discussions. This approach ensures participants not only grasp the theoretical concepts but also gain hands-on experience in applying them to real-world scenarios, fostering a deeper understanding of IT service management principles and their practical implementation.

Introduction to ITIL v4

• Overview of ITIL v4 and its key concepts
• Relationship with previous versions of ITIL

Service Management Concepts

• Service, service management, and value
• The service value system
• Guiding principles of service management

The Four Dimensions of Service Management

• Organizations and people
• Information and technology
• Partners and suppliers
• Value streams and processes

The ITIL Service Value System (SVS)

• Overview of the ITIL SVS
• Service value chain
• Practices within the ITIL SVS

Service Value Chain Activities

• Plan
• Improve
• Engage
• Design and transition
• Obtain/build
• Deliver and support

ITIL Practices

• General management practices
• Architecture management
• Continual improvement
• Information security management
• Relationship management
• Supplier management

Service management practices

• Availability management
• Capacity and performance management
• Change control
• Incident management
• IT asset management

Technical management practices

• Deployment management
• Infrastructure and platform management
• Software development and management
• Testing and validation

Continual Improvement

• The purpose and principles of continual improvement
• The continual improvement model
• Measurement and reporting

ITIL v4 and Other Practices, Frameworks, and Standards

• Integration with Agile, DevOps, and Lean
• Relationship with other frameworks and standards

Key Concepts for Examination Preparation

• Exam format and preparation tips
• Sample questions and answers

UAE – United Arab Emirates

KSA , EGYPT , Kuwait